Support email routing

A process diagram on a web page: the SVG is shown as an image with a short alt text, and the same steps follow as a visible list, so every reader gets them.

Steps

1. Email arrives: a customer email lands in the shared support inbox.
2. Rule assigns a queue: a routing rule reads the subject line and assigns Billing or Technical.
   • No rule matches: the email goes to the general queue for manual triage.
3. Teammate is alerted: the person covering that queue gets a notification.

Files in this folder

• support-email-routing.svg: the final diagram.
• support-email-routing.drawio: the editable source. Open it in draw.io to change it, then export a new SVG.
• steps-and-labels.txt: the labels, the connectors and both text alternatives.
• icons/: the three SVG AI icons, unchanged.
• README.txt and check-results.json.

The support team and its process are fictional.